Shipping policy

Last updated: 02/01/2026

This Shipping Policy applies to all orders placed with Luminary Cards through https://luminarycards.com.

1. Order Processing

All orders are processed and dispatched on the next working day after the order is placed.

Orders placed on weekends or UK public holidays will be processed on the next working day.

2. Shipping Method

All orders are shipped using Royal Mail.

The specific Royal Mail service used may vary depending on order value, size, and destination.

3. Delivery Times

Estimated delivery times are provided by Royal Mail and are estimates only, not guarantees.

We are not responsible for delays caused by Royal Mail, weather conditions, industrial action, customs, or other events outside our control.

4. Shipping Costs

Shipping costs are shown at checkout before payment is completed.

Any applicable shipping charges must be paid in full before an order is dispatched.

5. Tracking

Where a tracked Royal Mail service is used, tracking information will be provided once the order has been dispatched.

Tracking updates are controlled by Royal Mail and may not update immediately.

6. Delivery Issues

It is the customer’s responsibility to ensure that delivery information provided is accurate and complete.

Luminary Cards is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.

7. Lost or Delayed Parcels

If a parcel is delayed or believed to be lost, customers should contact us at luminarycards@gmail.com.

Claims for lost parcels will be handled in accordance with Royal Mail’s investigation process and timeframes.

8. Risk of Loss

Risk of loss passes to the customer once the order has been dispatched.

9. International Shipping

If international shipping is offered, customers are responsible for any customs duties, taxes, or import fees charged by their country.

Luminary Cards is not responsible for delays caused by customs processing.

10. Changes to This Policy

We may update this Shipping Policy from time to time. The latest version will always be available on the Site.